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Rita Ernst, Positivity Influencer

Can you hear me now?

Published 3 months ago • 1 min read

Hey Reader --

Thanks for having me in your inbox.

This week's #ShowUpPositive Spark is AMPLIFY.

Last week we focused on finding the 10% that is right in the perspectives of others.

This week, we build on this by finding it and then magnifying and strengthening it.

Here's a simple example:

Original statement: what the customer is asking for won’t work, and we should tell them no.

Amplify statement: I like that you are positioning us as experts to the customer. If we offered them a better solution instead of just saying no, what would it be?


Do you see it, Reader?

The 10% right is "positioning us as experts to the customer." The amplify is building on this with a question that offers exploration of alternatives besides a firm, "No."

The magic of this powerful:

  • Amplify the individual: The originator feels seen and heard
  • Amplify your shared values: You signal your commitment to teaming
  • Amplify the power of teamwork: You invite shared problem-solving and the co-creation of a solution
  • Amplify the competence of the team: You signal belief in your fellow teammates to solve the problem

Now consider these incredible impacts in comparison to how this conversation typically plays out.

Original statement: what the customer is asking for won’t work, and we should tell them no.

Your internal thoughts: that's stupid; we can't just tell the customer no; this is a waste of time;

People start arguing and attacking one another instead of pulling together to solve the problem.

The destruction is powerful:

  • trust erodes
  • respect declines
  • us versus them thinking takes hold

Reader, it is a no-brainer which path to choose, right?

Let's keep this 10% right train going.

What will you discover and amplify?

Have a fabulous week!

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Rita Ernst, Positivity Influencer

Author | Speaker | Organizational Psychologist

My weekly emails are for you if you want a transformational SHOT OF POSITIVITY that makes you think, gets you laughing, and sparks a positive change. Start each week inspired.

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